Shipping and Delivery Policy

Last updated: July 28, 2026

MorFurn offers nationwide delivery on eligible furniture, mattresses, home accents, and outdoor merchandise. We also offer enhanced local delivery and warehouse pickup for eligible orders in the Houston area. Product eligibility, timing, and cost depend on the item, destination, inventory source, route availability, and access conditions.

Houston-area delivery

Local service is available in Harris County and selected ZIP codes in surrounding counties. Availability is confirmed by delivery address, product, inventory source, and route capacity.

Scheduled in-home delivery and setup — $129

  • Available for eligible orders of $499 or more in our primary Houston-area service zone, generally within approximately 50 miles of our warehouse.
  • Includes delivery to the room of choice, unpacking, standard furniture assembly, placement, removal of packaging, and an opportunity to inspect the merchandise before the team leaves.
  • Products shown as available from the manufacturer generally require a 2–3 business-day transfer from the manufacturer’s Texas distribution center before local delivery can be scheduled. We will confirm the delivery appointment with you.

Same-day in-home delivery and setup — $199

  • Available for eligible orders of $499 or more within our same-day service zone, generally within approximately 30 miles of our warehouse.
  • Limited to merchandise physically available in the MorFurn Houston warehouse and subject to route capacity.
  • Order and availability must be confirmed by 12:00 p.m. Central Time for same-day service Monday through Saturday. Sunday same-day service may be available only by prior confirmation.
  • Includes the same room-of-choice delivery, unpacking, standard assembly, placement, packaging removal, and inspection service described above.

Extended delivery to eligible addresses in surrounding counties may be available at a quoted rate. Wall mounting, electrical or plumbing work, structural modifications, and other specialty installation are not included unless expressly confirmed in writing.

Houston warehouse pickup

Free pickup is available for eligible merchandise after MorFurn confirms that the order is ready. Pickup is by appointment at 12602 FM 529 Road, Building 2, Houston, Texas 77041, Monday through Saturday from 10:00 a.m. to 6:00 p.m. Central Time. Earlier, later, or Sunday appointments may be available by prior arrangement. Please bring government-issued identification and the order confirmation. Do not travel to the warehouse until you receive a ready-for-pickup notice.

Nationwide delivery

Orders outside the local Houston service area may be delivered by parcel carrier, freight carrier, manufacturer or distributor, a regional delivery team, or another scheduled service. Room placement, assembly, installation, and packaging removal are included only when specifically displayed or confirmed in writing for the order.

Typical delivery timeframes after product availability and order confirmation:

  • Parcel-shipped merchandise: typically 3–10 business days.
  • Freight or scheduled furniture delivery: typically 2–6 weeks.
  • Remote locations, backorders, and special-order merchandise may require additional time.

Order and delivery confirmation

We confirm product availability and the delivery details that apply to your order before final acceptance. Some products or destinations may require a delivery quote, appointment, deposit, access information, or a different fulfillment method. Any delivery charge not shown at checkout will be disclosed and accepted before the order is finalized.

Delivery estimates are not guarantees and may be affected by manufacturer availability, freight schedules, weather, holidays, carrier conditions, or destination access. If a material delay occurs, MorFurn will provide an updated estimate and the options required by applicable law. If an order cannot ship within the timeframe stated when it was placed, we will provide a revised estimate when available and offer the customer the option to accept the delay or cancel affected unshipped merchandise for a prompt refund, as required by applicable law.

Access, appointments, and redelivery

Please disclose stairs, elevators, gates, restricted roads, doorway limitations, and building rules before delivery. A responsible adult must be present for scheduled delivery. One delivery reschedule is available without charge when requested at least 24 hours before the appointment. If delivery cannot be completed because no authorized person is present or because undisclosed access conditions prevent delivery, a redelivery charge up to the original delivery fee may apply. Any special-handling charge will be disclosed before service.

Inspection and delivery damage

Please inspect scheduled-delivery merchandise with the delivery team before it leaves. Note visible damage, missing pieces, or incorrect items on the delivery receipt and take clear photographs when possible. Report concealed damage, missing parts, defects, or incorrect merchandise promptly under our Returns and Refunds Policy.

Shipping restrictions

Some products cannot be delivered to every ZIP code, P.O. box, military address, island, remote area, or location with restricted access. We will contact you if the selected product or method is unavailable for the destination.

Contact

For delivery questions, call 877-955-5550 or email more@morfurn.com. Staffed customer-service hours are Monday through Friday, 9:00 a.m.–6:00 p.m. Central Time.