Returns, Cancellations & Damaged Items

Furniture orders may include manufacturer-supplied, special-order, assembled, or freight-delivered merchandise. Return and cancellation eligibility can therefore depend on the product and fulfillment stage.

Before purchase

Review the product information and the delivery terms that apply to your order. Contact MorFurn before ordering if you need confirmation of return eligibility for a specific product.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. A cancellation or change is not guaranteed after processing, manufacturer allocation, shipment, assembly, or delivery scheduling has begun. Any non-refundable charge or applicable fee will be disclosed before the order is finalized.

Returns

Contact MorFurn before sending or returning merchandise. We will confirm whether the item is eligible and provide return instructions. Return freight, pickup, or restocking charges, when applicable, will be communicated before a return is authorized. Approved refunds are issued to the original payment method unless another method is agreed in writing.

Damaged, incomplete, or incorrect items

Inspect merchandise at delivery and note visible damage with the delivery team when possible. Contact us promptly with the order number, a description of the issue, and clear photographs so we can review the appropriate resolution.

Call 877-955-5550 or email more@morefurn.com.