Returns and Refunds Policy

Last updated: July 26, 2026

This policy applies to purchases from Ardelius, Inc. d/b/a MorFurn. Furniture is often manufacturer-supplied, assembled, or delivered by parcel carrier, freight carrier, or scheduled delivery team. The applicable return process therefore depends on the product and delivery method.

Order cancellations

You may cancel an order without a cancellation fee before it has been submitted for supplier fulfillment, allocated from inventory, prepared for shipment, or scheduled for delivery. Contact MorFurn as soon as possible.

After processing has begun, cancellation is not guaranteed. If the order can still be stopped, a 15% cancellation and restocking charge plus any nonrecoverable manufacturer, special-order, or freight charges may apply. Custom, personalized, and special-order merchandise becomes final sale after the supplier accepts the order. Once an order has shipped, the return terms below apply.

Standard parcel-shipped returns

Most eligible merchandise delivered by a standard parcel carrier may be returned within 30 calendar days after delivery. The product must be unused, unassembled, unmodified, in like-new condition, and in its original packaging with all parts, instructions, and accessories.

Scheduled furniture and freight-delivery returns

Eligible, non-defective merchandise delivered by scheduled home delivery, local delivery, white-glove service, or freight carrier may be returned within 7 calendar days after delivery. The merchandise must be in like-new, unmodified condition. A 15% restocking charge and the applicable return pickup or freight charge will be deducted from the refund. Original delivery, assembly, installation, and service charges are non-refundable.

Damage, missing parts, and incorrect merchandise

Please inspect scheduled-delivery merchandise before the delivery team leaves. Note visible damage or missing pieces on the delivery receipt and take clear photographs. When practical, refuse only the visibly damaged item rather than accepting it without notation.

Report concealed damage, missing parts, defects, or incorrect merchandise within 3 business days after delivery. Include the order number, product information, packaging photographs, and clear photographs of the issue. MorFurn will review the claim and may arrange repair, replacement parts, replacement merchandise, pickup, or refund as appropriate. These reporting procedures do not limit rights that cannot be waived under applicable law or a manufacturer warranty.

Nonreturnable merchandise

Except when damaged, defective, incorrect, or otherwise required by law, returns are not accepted for:

  • clearance, warehouse-clearance, final-sale, floor-model, or as-is merchandise;
  • custom, personalized, modified, or special-order merchandise;
  • items that have been assembled, installed, altered, used, stained, or damaged after delivery;
  • opened mattresses, foundations, pillows, protectors, bedding, and other hygiene-sensitive merchandise, unless a product-specific comfort program expressly applies;
  • delivery, assembly, installation, pickup, and other completed services; or
  • any product clearly marked nonreturnable before purchase.

Return authorization and charges

Contact MorFurn before returning merchandise. Unauthorized returns may be refused. For buyer-remorse returns, the customer is responsible for return shipping, freight, or pickup charges. MorFurn pays reasonable return transportation when the item is confirmed damaged, defective, incorrect, or the result of a MorFurn error.

Refund timing and method

Approved refunds are issued after returned merchandise is received and inspected. MorFurn generally processes the refund within 10 business days after inspection. Refunds are issued to the original payment method; cash-on-delivery refunds are issued by company check or another mutually agreed method. Banks and third-party payment, buy now pay later, financing, or lease-to-own providers may require additional processing time and control how the customer’s account or payment schedule is adjusted.

How to request assistance

Call 877-955-5550 or email more@morfurn.com. Staffed hours are Monday through Friday, 9:00 a.m.–6:00 p.m. Central Time. Include the order number, item or SKU, reason for the request, and photographs when relevant.